Last Updated: 17th September 2025
1. Introduction
At Healsgood, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have.
This policy applies to all Healsgood services, including our websites and platforms operated under Careo.ai, Flexzo.ai and Flexzo Teach. Each brand may have its own service-specific privacy notes, but this document sets the group-wide standards.
By using our websites or services, you agree to this Privacy Policy.
2. Who We Are
Healsgood Ltd (“we”, “our”, “us”) is the parent company operating Careo.ai, Flexzo.ai and Flexzo Teach. We act as a data controller when we decide why and how your personal data is processed.
For Careo.ai, we may also act as a data processor on behalf of recruitment businesses (who are the data controllers).
3. Information We Collect
Depending on how you use our services, we may collect:
Personal details: name, contact information, date of birth.
Employment information: CV, qualifications, skills, work history, references.
Compliance documents: right to work, professional licences, certifications, vaccination records (where required).
Identity and address: passport, driving licence, proof of address.
System use data: log-in details, device/browser type, IP address.
Communications: emails, calls, or messages with our team.
4. How We Use Your Data
We use your data to: Provide and improve our services. Match candidates with job or training opportunities. Share candidate details with partners, but only with your explicit consent. Verify compliance with employment and healthcare regulations. Manage contracts and business operations. Meet our legal and regulatory obligations.
We do not sell your personal data.
5. Legal Basis for Processing
We rely on the following lawful bases:
Consent: when you agree for us to share your data with a client or partner.
Contract: to provide services you have requested.
Legal obligation: to meet regulatory or compliance requirements.
Legitimate interests: to operate and improve our platforms, provided your rights are not overridden.
6. Sharing Your Data
We may share your data with:
Clients and partners (such as NHS trusts, healthcare employers, or educational institutions) — but only when you give consent.
Recruitment agencies (for Careo.ai, acting as controllers).
Service providers who support our operations (e.g. IT hosting, compliance checks).
Regulators or legal authorities where required by law.
We require all third parties to protect your data and use it only for lawful purposes.
7. International Data Transfers
Your data may be transferred outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses approved under UK GDPR.
8. Data Retention
We keep your data only for as long as necessary to: Provide services, Meet compliance requirements, or Resolve legal, regulatory or audit issues.
Once it is no longer needed, data will be securely deleted or anonymised.
9. Your Rights
You have the right to: Access your data. Correct inaccurate information. Request deletion of your data. Restrict or object to how we use your data. Withdraw consent at any time. Request transfer of your data to another service (data portability).
To exercise these rights, contact us using the details below.
10. Security
We use appropriate technical and organisational measures to keep your data safe from unauthorised access, loss or misuse.
11. Children’s Data
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.
13. Contact Us
If you have questions or concerns about this policy or how your data is handled, please contact: 📧 hello@healsgood.com